Privacy Policy

1 Who We Are

At London Instant Print, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights. By using our website, londoninstantprint.co.uk, and placing orders, you agree to the terms outlined here

2 What Information We Collect

We collect information to provide and improve our services. This includes:

• Identity information: your name and company name
• Contact information: billing and delivery addresses, email, and phone number
• Transaction information: details of your orders and payments
• Technical information: IP address, browser type, and device information
• Usage information: how you use our website and services
• Artwork/files: print-ready files and artwork you upload to place an order

3 How We Collect Your Information

We collect your information in the following ways:

• Directly from you: when you create an account, place an order, contact us, or subscribe to our newsletter
• Automatically: through cookies and tracking technologies as you interact with our website
• From third parties: such as payment processors, delivery partners, and analytics providers

4 How We Use Your Information

Your personal data is used to:

• Process and fulfil your orders, including production and delivery
• Manage your account and communicate with you
• Process payments securely and prevent fraud
• Notify you of changes to your orders or services
• Send marketing communications if you have opted in
• Comply with legal obligations

5 How Long We Keep Your Information

We only retain your personal data for as long as necessary:

• Order and transaction records: 7 years (for accounting and legal compliance)
• Account information: while your account is active, plus 2 years after closure
• Marketing preferences: until you withdraw your consent
• Uploaded artwork/files: 90 days after order completion, then securely deleted

6 Who We Share Your Information With

We do not sell your data. We may share it with trusted partners to provide our services:

• Payment processors: for secure transactions
• Delivery partners: to fulfil orders
• IT and hosting providers: who support our systems
• Analytics providers: in anonymised form
• Legal authorities: if required by law

7 Cookies

We use cookies to enhance your browsing experience and understand website usage:

• Essential cookies: required for our website to function
• Analytics cookies: help us understand visitor behaviour
• Marketing cookies: deliver relevant advertising (only if you consent)

You can manage your cookie preferences through your browser settings at any time.

8 Your Rights

Under UK GDPR, you have rights regarding your personal data, including:

• Access: request a copy of the data we hold about you
• Correction: request changes to inaccurate data
• Deletion: ask for your data to be erased (subject to legal requirements)
• Processing restriction: request that we pause data processing in certain situations
• Objection: object to processing for marketing purposes

To exercise any of these rights, please contact us, and we will respond within 30 days.

9 Data Security

We use appropriate security measures, including SSL encryption, access controls, and regular system reviews, to protect your data from loss, misuse, or unauthorised access.

10 Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page. Significant changes will be communicated via email or a prominent notice on our website.