Privacy Policy

1 Who We Are

London InstantPrint Ltd is the data controller responsible for your personal data. We operate the website londoninstantprint.co.uk and process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered address: Unit A Brookfields Park, Manvers Way, Manvers, Rotherham, S63 5DR

2 What Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, company name
• Contact data: billing address, delivery address, email address, phone number
• Transaction data: details about payments and the products you have ordered
• Technical data: IP address, browser type, time zone, operating system, and other technology on the devices you use to access our website
• Usage data: information about how you use our website and services
• Marketing data: your preferences in receiving marketing from us
• Artwork/file data: print-ready files and artwork you upload to place an order

3 How We Collect Your Data

• Direct interactions: when you register an account, place an order, contact us, or subscribe to our newsletter
• Automated technologies: cookies and similar tracking technologies as you interact with our website
• Third parties: analytics providers (e.g. Google Analytics), payment processors, and delivery partners

4 How We Use Your Data

We use your personal data only where the law allows. Most commonly we use it to:

• Process and fulfil your orders (including production and delivery)
• Manage your account and relationship with us
• Process payments and prevent fraud
• Notify you about changes to our services or your orders
• Improve our website, products, and services
• Send marketing communications where you have opted in (you can opt out at any time)
• Comply with our legal obligations

5 How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. In general:

• Order and transaction records: 7 years (for accounting and legal compliance)
• Account data: for as long as your account is active, plus 2 years after closure
• Marketing preferences: until you withdraw consent
• Uploaded artwork files: 90 days after order completion, then securely deleted

6 Who We Share Your Data With

We do not sell your personal data. We share it only with:

• Payment processors (e.g. Stripe, PayPal) to handle transactions securely
• Delivery partners to fulfil your orders
• IT and hosting providers who support our website and systems
• Analytics providers (e.g. Google Analytics) on an anonymised basis
• Legal authorities if required by law or court order

All third-party processors are required to handle your data securely and in accordance with UK GDPR.

7 Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. These include:

• Essential cookies: required for the website to function (e.g. session management, shopping cart)
• Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: used to deliver relevant advertising (only where you have consented)

You can manage your cookie preferences through your browser settings at any time.

8 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data (subject to legal obligations)
• Right to restrict processing: ask us to pause processing in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at privacy@londoninstantprint.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9 Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. These include SSL encryption, access controls, and regular security reviews. In the event of a data breach that affects your rights, we will notify you and the ICO as required by law.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. We will notify you of significant changes by email or by a prominent notice on our website.